FREQUENTLY ASKED Questions (F.A.Q)
If you can’t find the answer to your question below – please give us a contact us!
Ordering from NOVICA is easy! Once you find an item you would like to purchase, simply click the “Add to Cart” button in that product’s description page. You can check the contents of your shopping cart at any time by clicking the “Cart” button at the top of the page. If you decide to remove an item from your cart, just click “Delete” to the right of the product you would like to remove. You can also adjust the quantity of any product in your shopping cart. To do this, type in the new quantity and click on the “Update Quantity” button at the bottom of the shopping cart page. Assuming the quantity you have requested is available, you will now see the adjusted quantities as well as your new subtotal (if you enter a quantity that is greater than the quantity available, your purchase quantity will reflect the maximum quantity available).
nh237afroculture accepts payment by credit card (Visa, MasterCard, American Express or Discover), either online through our secure server or by phone. We also accept payment by PayPal ; orders placed using these payment methods must be placed online through our secure server.
We welcome people of all backgrounds interested in celebrating the African diaspora to wear our products.
We are always updating our inventory with new styles and occasional may restock sold out items. If you are interested in purchasing an item that’s currently unavailable, please contact us at email@example.com and we will advise you if an item will be restocked or discontinued. If the item will be restocked we’ll provide you with the estimated arrival time frame.
We are not responsible for incorrectly entered shipping addresses. Please make sure all shipping and billing information is accurate prior to placing the order.
We aren’t currently offering wholesale at this time, however, you can email us at firstname.lastname@example.org for bulk pricing.
We generally respond within 24 hrs.
We do not currently do custom orders. We currently only sell ready-made clothing listed on our website.
On average, orders arrive to the destination address in 2-3 weeks. The delivery time will depend primarily on two factors: item availability and shipping service.
Unless otherwise noted, all items available for purchase on the website are in stock. Items that are backordered contain a note indicating this fact as well as the expected delivery time frame.
During checkout, we will show you a list of available shipping services and their corresponding prices and timeframes. You may also view shipping charges and timeframes through the “Calculate Shipping” link in the shopping cart. Note some items carry a special delivery timeframe that may differ from that of other items from the same region — these items are clearly labeled with the special timeframe on the product detail page (as well as in checkout).
If we determine that we will not be able to deliver an order within the promised timeframe, we will immediately contact you via email
nh237afroculture employs the latest data encryption and security technologies to ensure that all customer payment information remains private. Below is a link to the DigiCert security report for nh237afroculture:
If for any reason you feel uneasy about placing your order online, please call us to place your order by phone
Yes, in many cases we are able to ship to a PO Box. Most orders with Normal shipping can ship to a PO Box, whereas orders with Expedited or Express service typically require a physical address, as those orders will be delivered by UPS, DHL, FedEx or a similar courier. We will alert you during the checkout process if one or more of the items in your order will require a physical address, based on your selection of shipping service.