Refund and Returns Policy


Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Article 11 : Delivery errors – Defective Products

11-1 : The customer must make to NH 237 Afroculture same day delivery or later than the first business day after delivery, any claim of error of delivery or nonconformity of products in kind or in quality compared to entries on purchase order. Any claim made after this time will be rejected.
11-2 : The formulation of this claim with NH 237 Afroculture may be made by logging on to our website in the Contact section, specifying in the reference of the order or directly by email
11-3 : Any claim not made in the rules defined above and on time will be taken into account and release the responsible NH 237 Afroculture any client responsibility towards.
11-4 : Upon receipt of the claim, NH 237 Afroculture assign a number of exchange of the product (s) concerned (s) and communicate by e-mail, fax or phone to the customer. The exchange of a product can take place only after the allocation to the customer of a number of exchange according to the approach outlined above.
11-5 : In case of error of delivery or exchange any product for exchange or refund must be returned in its original packaging within 30 days as a whole and in its original packaging. But before we ship the package, the customer must notify us of the pattern in the “Contact” or directly by email We will send you by email, address the point nearest relay for the return of the parcel. Warning: All damaged products, begun or opened will not be repeated. To be accepted, any return will be reported prior to Customer Service NH 237 Afroculture. Advanced shipping by the customer will be reimbursed (on supporting documents and within the limit of the cost of a sending in Colissimo), except in cases where it would prove that the product does not match the declaration originally made by the customer in the right of return.

11-6 : In case of non-delivery to the wrong address entered by the customer when ordering, the merchandise return costs will be client.

Article 12 : Product Warranty

According to Article 4 of Decree No. 78-464 of March 24, 1978, the provisions of present can not deprive the customer of the legal guarantee which obliges the seller to guarantee against all consequences of latent defects of the thing sold .
Article 12-1 : Returns management or exchange of goods.
NH 237 Afroculture may accept a commercial basis and in its sole discretion, return the item (s) is not suitable for the client and proceed either an exchange or a refund is to be, except for the actual port / packaging costs , minus your possible participation in these costs. All returns must be agreed in advance with our Customer Service by writing your pattern in the “Contact” or directly by email We will send the address by email from the point closest relays to return the parcel. The forwarding is at the expense and risk of the buyer. May be granted only products returned in their entirety, in their original packaging complete and intact and in perfect condition for resale. Any product that has been damaged or whose original packaging has been damaged, will be refunded or exchanged. In case of refund, NH 237 Afroculture will make every effort to refund the customer within 30 days. The customer will then be refunded by crediting his bank account (secure transaction), paypal or money order to his name.
Article 12-2 : Right of retractation.
The website is an online sales website for individuals. The right of withdrawal under the provisions of the Chatel law. The customer to a 14-day withdrawal period.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at 

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at for questions related to refunds and returns.